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Certified Retail

Packaging

Individually boxed properly secured packaging must be used.
We use the Airpack packaging system as it is incredibly strong and is also created using PE4 plastics including the nozzle therefore fully recyclable and end user can just put in there recycling bin at home with no issues. All packaging in our opinion must be recyclable.

 

Collateral

All of the below contributes to our very low returns rates and customer service enquiries
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    Instruction Manual on how to use the device. Especially useful on Apple and Chromebooks as most end-users are more familiar with Windows. Also provided is a PDF of the instruction manual on the desktop of the purchased device.
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    Warranty card with clear instruction on how to return the item and a telephone number for the customer to call if there are any problems.
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    Activation Sheet – We have created an instruction manual on how to activate Windows. This is very useful for stopping wasteful returns. A sticker is placed on the power button to ensure end users plug in laptop before turning on. This prevents the Windows image being ruined by the laptop being turned off halfway through the initial Windows updates
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    Screen protector – Screen protectors are provided with a reminder to activate the 1 year Bullguard antivirus and our customer service telephone number. Another simple way to create the wow factor and increase customer satisfaction.
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    Antivirus – we supply Bullguard Antivirus for 1 year on all our products - both Windows and Apple. CFA can provide this for £2 including a screen protector with antivirus details.