Shipping & Returns Information
Shipping is FREE to any mainland UK address, we primarily use DPD which is fully trackable and delivery is usually within 24 hours on work days. Should you order an item on a Friday, delivery will usually be on the following Monday. Receive next day if ordered before 1PM Mon-Fri (Can take up to two working days). All orders after this cut off time will be processed and shipped the next working day (orders after 2PM on a Friday will be processed Monday).
Christmas shipping - Next day delivery up until the 24th December if you order by 3pm on the 23rd December.
*we can not be held responsible for courier delays as they are extremely busy over Christmas.
Please be advised, our couriers do not deliver on Saturdays, Sundays or Bank Holidays.
We use DPD for larger items like desktops and laptops and Royal Mail for smaller items like mice and peripherals. Items shipped by DPD will require a signature. Smaller items normally have a delivery time of 48 hours.
We can ONLY ship to mainland UK, this excludes the following: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, Africa, Europe, Asia, Oceania, Middle East, Southeast Asia, Central America and Caribbean, North America, South America.
Should you require a delivery to a European destination, this can be arranged, but you MUST contact us before placing your order as special arrangments will have to be made.
All delivery times are subject to change, especially during peak processing.
Once an item has been shipped, it cannot be cancelled. Please contact us immediately on 0333 123 2004 should there be a problem.
Should there be a fault with the item within the first 30 days of purchase we will provide you with a Returns Label to retrieve the device and either repair it or issue a replacement or potential refund.
If a Returns Label is required, we will email it to you as a PDF attachment and advise of your nearest drop off point. The label needs to be printed out and secured to the box of the item you are returning. You then take the item to the drop off point, (we will email you the address of your nearest one) the item is handed in and then we will receive it usually within 48 hours.
Do not return an item without notifying us first, failure to do so can result in additional charges for yourself.
After 30 days, this reverts to a return to base warranty, effectively this means you will need to pay the postage to have the item returned to us. We will still cover the cost of the repairs and to return the item to yourself.
Returning an item to us not covered by our Returns Policy or the Warranty Terms will result in a chargeable repair and/or postage fees.
When returning an item please include the following; your return address, your Order number and your contact number.
Also, please provide us with the password on the device if it has one, as failure to do so can delay the repair process.
Should there be a technical issue with your device, a refund can only be issued within the first 30 days of purchase.
Please Note: Customers in the Republic of Ireland - the cost of Returned Items will need to be paid by yourself - We can not cover the cost of your returned item as our couriers can not collect from Ireland.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly, usually within 48 hours. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order, yuo can also call us on 03331232004, lines open 09:00-17:00 Mon-Fri.